Welcome to online e-com Platform of Pramopack Here you can find all the terms and conditions that we apply in order to perform our provided services at the highest level of our standards. If you’re here, that means you’re smart enough to read them carefully before using our services,
If you do not agree to these terms, Do Not Use Our Services.
Please read the following terms and conditions carefully. they contain important information about your rights and obligations, as well as limitations and exclusions that apply to your Procurements.
The purpose of this site or app ( Collectively Services ) is to provide Grocery Online Super Market Shopping by a simple and convenient service to consumers, for home delivery or self-collection, of grocery products. Interactive menu allows customers to build and submit orders at the click of a button.
By using the Services, you automatically agree to the Terms of Service.
In order to place an online order, the user must ‘Sign In’ with a unique “user name” and “password”. The "user name" shall be personal to the member and the same “user name” is not given to two different members. The user can change the password at any time. It is solely the user’s responsibility to select and protect their username and password. PramoPack is not liable for any problems, which may arise from the use of a password. Pramopack does not share the user information with third party companies.
messages with promotional offers, service updates and reach out to you to survey regarding the quality of our services
By placing an order through the application or the website, the User confirms the accuracy of all the information he/she provides. Orders are confirmed to the User within Service interface. No contractual relationship exists between User and PramoPack. PramoPack may decide for any reason whatsoever to not accept an order and to refuse to perform it. User may schedule the order for a selected time, date, week or month as per availability of Service.
The range and prices of Groceries may differ depending on the delivery location.
User might be contacted by PramoPack to confirm the order in the following cases:
If the total items in an order exceed 50 items or if an order contains 10 or more same items
In all cases, PramoPack reserves the right to limit the delivery quantity for particular products or, if needed, not to deliver a particular product at all as per the availability of the Groceries.
While PramoPack provides the information on this Site to anyone, we retain copyright on all text and graphic images. You acknowledge, having been advised by PramoPack, that the Content is protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Pramopack Rights in individual elements of the Content, Pramopack or its licensors own a copyright in the selection, coordination and arrangement of the Content.
Descriptions and prices of products
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services.
Descriptions of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of PramoPack and subject to change without prior notice.If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.
The payment may be processed prior to PramoPack dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
Prices and availability
PramoPack reserves the right to update the prices at any time. While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In such cases: if you did not receive your order or received an incorrect order, you will be issued a full refund; if part of your order is missing, we will issue a partial refund for the price of the undelivered quantity. In every event, we will do our best to ensure your satisfaction.
At PramoPack we Accept Three Payment Methods
Debit / Credit Cards
We accept payments using Visa and MasterCard credit/debit card in AED.
Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
The customer refund procedure might take up to three working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
We take care to update the product information in the Service regularly. In rare cases, the information may deviate from the details printed on the product packaging. In such an instance, the information on the packaging takes precedence. Because recipes may change anytime, we recommend that you regularly consult the ingredients list and allergy-related information on the packaging.
Actual product packaging and materials may contain more and different information than what is shown on our website and App ( Collectively Services ). We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
Any questions regarding this policy should be directed to PramoPack. Please Do not Hesitate To Contact us at any time on our Email