faqs

Below is a list of answers to questions you may want to ask us about splidu, our app or our platform. If you still need to speak with someone from our team about our app, booking process or simply leave feedback, please use click below to contact us.

What’s included in the booking?

The experience will clearly articulate what is part of the offering. In case of any clarifications, our chat functionality allows you the opportunity to chat directly with the experience provider or you can get in touch with one of our team members

Where are splidu’s events held?

Every one of our specially curated experiences offers an opportunity for meaningful, inclusive, memorable, singular and epicurious connections. The events are held in a multitude of locations either mentioned in advance of the experience and in some cases a secret location which is confirmed 24 hours before the experience

What is splidu ?

Splidu aims to be a leading experience booking app that connects food lovers with each other and with one-off, enthralling and unparalleled occasions, getaways, and unique dining experiences.

How many people can book?

Each experience will detail how many seats are available to book and whether there are any restrictions of the number of seats you can book per booking/reservation - rest assured, you will find the details on the app when booking an experience.

What is splidu's cancellation policy?

splidu has a generic cancellation policy which you can find on the app, our website, and embedded in each experience. Being a food tech aggregator, an experienced provider may have their own cancellation policy per experience and we encourage everyone to ensure they read the details of the cancellation policy prior to making a booking or cancellation/re-scheduling.

How are guests seated?

Each experience provider decides how they run their experience and that is part of the fun!

What kind of food/menu is served?

Our experience providers have carefully curated specific menus for the experience which is articulated in the details of the experience. Some may hold back the details of the exact menu to create a sense of excitement and intrigue for guests, as part of the entire experience.

Is there a menu available?

The experience details section will indicate whether it is an open menu that you can review or whether an experience provider has chosen to keep it a surprise for their guests. Whether it is available or not, you don't want to miss it!

Where can I let splidu know about my dietary restrictions?

While booking an experience, you will be asked to confirm any dietary preferences, likes/dislikes and allergens, if not indicated during the profile creation stage.

Is there parking available?

Each experience is at a different location and the logistics and parking information will be provided in the experience details section.

Is the event indoors or outdoors?

Each experience is unique in its own way and the details of which, if relevant, will be mentioned in the experience details section now